Refund Policy

At The Wandering Sip, we take pride in delivering a high-quality, professional service for all events. We understand that sometimes plans can change, and we aim to be as fair and flexible as possible. This policy outlines our approach to cancellations and refunds.

1. Booking Deposits
A non-refundable deposit is required to secure your booking. This deposit covers administrative and preparatory costs and ensures your event date is reserved.

2. Cancellations
If you need to cancel your booking, the following terms apply:

• More than 30 days’ notice: Full refund of any amounts paid (excluding the non-refundable deposit).

• 15–30 days’ notice: 50% refund of the total amount paid (excluding the deposit).

• Less than 14 days’ notice: No refund available.
  All cancellations must be made in writing via email to thewanderingsip@outlook.com.

3. Rescheduling
We will make every effort to accommodate date changes, subject to availability. If you reschedule with at least 14 days’ notice, your deposit can be transferred to the new date. A rescheduling fee may apply.

4. Force Majeure / Unexpected Circumstances
In the event of circumstances beyond our control (e.g. extreme weather, natural disaster, government restrictions), we will work with you to reschedule your event where possible. If rescheduling is not feasible, we may offer a partial refund at our discretion.

5. Refunds for Services Not Delivered
If we are unable to deliver the agreed service due to an error or issue on our part, you may be eligible for a partial or full refund. Please contact us within 7 days of your event to discuss any concerns.

6. Contact Us
For all refund, cancellation, or rescheduling enquiries, please email:
thewanderingsip@outlook.com